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Frequently Asked Question

Yes, we require all our clients to register on the website before completing orders.

There are several payment methods that our customers can choose from:

  • PayPal
  • Credit Cards (trough the NEXI platform)
  • Bank Transfer
  • Cash On Delivery (only on certain cases)

For customers within the Italian territory we provide 3 shipping methods:

  • Express (departure of the goods in 1-2 days from receipt of the order)
  • Standard (departure of the goods in 3-5 days from receipt of the order)
  • Pick up from store (picking the goods on site yourself or sending your courier)

For foreign customers we provide 1 shipping method:

  • Standard (departure of the goods in 3-5 days from receipt of the order)

For more information, see our shipping method information sheet.

Once the package is shipped within the Italian territory, it usually takes a day to arrive (excluding the islands where it takes 2 days), we say "usually" because we handle deliveries personally, but rely on third parties.

For deliveries we use couriers such as:

  • TNT
  • GLS
  • UPS
  • SDA
  • others

Instead for foreign shipments the delivery time varies from country to country and therefore you must contact us for a more precise answer.

For more information, see our shipping method sheet.

Our business is located in Casalvieri a small town in the province of Frosinone the correct adress is:

Via Catallo 1, 03034 Casalvieri, FR, Italy

Usually for orders inferior to 10.000 pcs we take 1 working day for production (example: order arrived on Monday morning would be shipped on Tuesday).

Warning: It always depends on the quantity of balloons ordered, the greater the quantity and the longer it will take for the realization, even the amount of work in a given period is a decisive factor, in the case of limited availability on a certain day the customer will be notified of the first available shipping date.