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Shipping Information

1) Shipping methods and/or pick up from store.

  1. The order processing times depend on the shipping method chosen during the "checkout":
    Express shipping: 1 to 2 days from receipt of order.
    Standard shipping: 3 to 5 days from receipt of order.
  2. The number of days required for shipping varies depending on the amount of orders received in a given period, however, we commit ourselves to always ship in the least number of days possible based on your choice during the "checkout".
  3. Shipping costs vary depending on the selected method and the total weigh of the package.

Attention:

  • These methods specify the method of shipping and not delivery, therefore we are not responsible for any delays in delivery of goods attributable to the couriers.
  • Orders with a high number of products or containing customizable balloons could be processed with a delay of which you will be notified during processing.
  • The express option is automatically deactivated once a certain quantity of products has been reached or for orders outside Italy but can always be requested by sending an email at [email protected]
  • Orders received after 17:00 (closing time) or during non-working days will be processed with delay and calculated as received orders the first available working day.
  • The goods travel at the customer's risk.
  • pon receiving the goods check the integrity of packages and sign with "content control reserve" if any defects or tampering are detected.
  • The pick-up option allows the user to avoid shipping costs, it is up to the user to inform us when he will collect the goods. This option can also be used for additions to existing orders in order to avoid additional transport costs.
  • Pick up from the store on the same day the order was placed is not guaranteed, it will be our responsibility to inform you if this option is available and any additional costs that may occur.