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Privacy Policy

Welcome to our Privacy Policy

  1. Hi there, we’re Cattex s.r.l via Catallo snc Casalvieri (FR), 03034, Italy (“Cattex”) and welcome to our privacy policy. This policy sets out how we handle your personal information if you’re a Cattex user or visitor to our Site.
  2. When we say ‘we’, ‘us’ or ‘Cattex’ it’s because that’s who we are and we own and run the Site.
  3. If we say ‘policy’ we’re talking about this privacy policy. If we say ‘user terms’ we’re talking about the rules for using the site.

The type of personal information we collect

  1. We collect certain personal information about visitors and users of our Site.
  2. The most common types of information we collect include things like: user-names, member names, email addresses, IP addresses, other contact details (phone, fax), user uploaded files, payment information, transactional details, tax information, content you direct us to make available on our Sites (such as custom designs) and web analytics data.

How we collect personal information

  1. We collect personal information directly when you provide it to us, automatically as you navigate through the Site, or through third parties when you use services associated with the Site.
  2. We collect your personal information, when provided to us while completing membership registration, buying products, using a service on our Site, subscribing to a newsletter or email list, submitting feedback, filling out a form, or sending us a communication.

Personal information we collect about you from others

  1. Although we generally collect personal information directly from you, on occasion, we also collect certain categories of personal information about you from other sources. In particular:
    1. financial and/or transaction details from payment providers located in Italy or US, in order to process a transaction;
    2. web analytics data, provided to us by various programs like, Google-Analytics or Google Ads.

How we use personal information

  1. We will use your personal information:
    1. To fulfil a contract, or take steps linked to a contract: in particular, in facilitating and processing transactions that take place on the Site, like where you purchase an item from our Site.
    2. Where this is necessary for purposes which are in our, or third parties, legitimate interests. These interests include:
      1. operating the Site;
      2. providing you with services described on the Site;
      3. verifying your identity when you sign in to our Site;
      4. responding to support requests, and helping facilitate the resolution of any disputes;
      5. updating you with operational news and information about our Site and services e.g. to notify you about changes to our Site, website disruptions or security updates;
      6. carrying out technical analysis to determine how to improve the Site and services we provide;
      7. monitoring activity on the Site, e.g. to identify potential fraudulent activity and to ensure compliance with the user terms that apply to the Site;
      8. managing our relationship with you, e.g. by responding to your comments or queries submitted to us on the Site or asking for your feedback;
      9. managing our legal and operational affairs (including managing risks relating to content and fraud matters);
      10. training Cattex staff about how to best serve our user community;
      11. improving our products and services.
      12. providing general administrative and performance functions and activities;
    3. Where you give us consent:
      1. providing you with marketing information about products and services which we feel may interest you; and
      2. customising our services and website, like advertising that appear on the Site – where this involves the use of cookies or similar technologies – in order to provide a more personalised experience.
    4. For purposes which are required by law.
    5. For the purpose of responding to requests by government, a court of law, or law enforcement authorities conducting an investigation.

When we disclose your personal information

  1. We will disclose personal information to the following recipients:
    1. subcontractors and service providers who assist us in connection with the ways we use personal information, in particular: website hosting providers which are located in the US and Netherlands; technical and customer support services which are located in Italy; marketing and analytics services which are located in the US; security and fraud prevention services which are located in the US and Netherlands; payment processing services which are located in Italy and the US; and operational tooling services which are located in the US. Noting that our subcontractors and services providers may also transfer and access such information from other countries in which they have operations.
    2. our professional advisers (lawyers, accountants, financial advisers etc.) which are located in Italy;
    3. regulators and government authorities in connection with our compliance procedures and obligations;
    4. a third party to respond to requests relating to a criminal investigation or alleged or suspected illegal activity;
    5. a third party, in order to enforce or defend our rights, or to address financial or reputational risks;
    6. a rights holder in relation to an allegation of intellectual property  infringement or any other infringement; and
    7. other recipients where we are authorized or required by law to do so.

Where we transfer and/or store your personal information

  1. Your data will be processed stored and elaborated in Italy, US and Netherlands. We do this on the basis of your consent to this policy. In order to protect your information, we take care (where possible) to work with subcontractors and service providers who we believe maintain an acceptable standard of data security compliance.

How we keep your personal information secure

  1. We store personal information on secure servers that are managed by us and our service providers, and occasionally hard copy files that are kept in a secure location in Italy or electronic files kept in a secure location in Italy, US and the Netherlands. Personal information that we store or transmit is protected by security and access controls, including username and password authentication, two-factor authentication and also data encryption (where needed).

How you can access your personal information

  1. You can access some of the personal information that we collect about you by logging in to your account. You also have the right to make a request to access other personal information we hold about you and to request corrections of any errors. You can also close the account you have with us at any time. To make an access or correction request, contact our privacy champion using the contact details at the end of this policy or by using our GDPR Tools.

Marketing Choices regarding your personal information

  1. Where we have your consent to do so (e.g. if you have subscribed to our newsletter or have indicated that you are interested in receiving offers or information from us), we send you marketing communications by email about products and services that we feel may be of interest to you. You can ‘opt-out’ of such communications if you would prefer not to receive them in the future by using the “unsubscribe” facility provided in the communication itself.
  2. You also have choices about cookies, as described below. By changing your preferences directly from our Site or by modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. If you choose to reject cookies some parts of our Site may not work properly in your case.

Cookies (not the type you eat!) and web analytics

  1. For more information about how we use cookies and similar technologies see our cookie policy here.
  2. When you visit our Site, there’s certain information that’s recorded which is generally anonymous information and does not reveal your identity. If you’re logged into your account some of this information could be associated with your account. We’re talking about the following kinds of details:
    1. your IP address or proxy server IP address;
    2. the domain name you requested;
    3. the name of your internet service provider is sometimes captured depending on the configuration of your ISP connection;
    4. the date and time of your visit to the website;
    5. the length of your session;
    6. the pages which you have accessed;
    7. the number of times you access our site within any month;
    8. the file URL you look at and information relating to it;
    9. the website which referred you to our Site; and
    10. the operating system which your computer uses.
  3. Occasionally, we will use third party advertising companies to serve ads based on prior visits to our Site.  For example, if you visit our Site, you may later see an add for our products and services when you visit a different Site. Read more about your options in our cookie policy.

Information about children

  1. Our Site is not suitable for children under the age of 18 years, so if you are a minor we ask that you do not use our Site or give us your personal information. If you are under the age of 18 years, you can browse the Site but you’ll need the supervision of a parent or guardian to become a registered user. It’s the responsibility of parents or guardians to monitor their children’s use of our Site.

Information you make public or give to others

  1. If you make your personal information available to other people, we can’t control or accept responsibility for the way they will use or manage that data. There are many ways that you can find yourself providing information to other people, like when you post a public message on a forum thread, share information via social media, or make contact with another user whether via our Site or directly via email. Before making your information publicly available or giving your information to anyone else, think carefully. If giving information to another user via our Site, ask them how they will handle your information. If you’re sharing information via another website, check the privacy policy for that site to understand its information management practices as this privacy policy will not apply.

How long we keep your personal information

  1. We retain your personal information for the necessary time to provide the services requested by you, but also to comply with our legal obligations. Usually it is a period that varies from 26 to 50 months which is refreshed with your continued usage of our site. While the data necessary for tax purposes, are kept until the assessments relating to the corresponding tax period are established (at least 10 years), or more if the relative annuity is not yet prescribed for tax purposes. If you no longer want us to use your personal information or to provide you with the Cattex services, you can request that we erase your personal information and close your Cattex account by clicking here. Please note that if you request the erasure of your personal data we will still retain some information as necessary for our legitimate business interests, to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, enforce the terms of service and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

When we need to update this policy

  1. We will need to change this policy from time to time in order to make sure it stays up to date with the latest legal requirements and any changes to our privacy management practices.
  2. When we do change the policy, we’ll make sure to notify you about such changes, where required. A copy of the latest version of this policy will always be available on this page.

How you can contact us

  1. If you have any questions about our privacy practices or the way in which we have been managing your personal information, you can contact our privacy champion Catallo Benedetto at the number +39 0776-639-096  or write an e-mail at  cattex@cattex.com.
  2. We’re really glad you made it to the end of the privacy policy, because knowing this stuff is the best way to understand how your personal information is used and how to best manage it!

If you’re a user or visitor in the European Economic Area these rights also apply to you:

  1. For the purposes of applicable EU data protection law (including the General Data Protection Regulation 2016/679 (the “GDPR”), we are a ‘data controller’ of your personal information.

How you can access your personal information

  1. You are entitled to ask for a file containing your personal information (i.e. to transfer in a structured, commonly used and machine-readable format, to you), to erase it, or restrict its processing. You also have rights to object to some processing that is based on our legitimate interests, such as profiling that we perform for the purposes of direct marketing, and, where we have asked for your consent to process your data, to withdraw such consent. To simplify this process we have integrated all these fetures in one page contained on our website that we have called GDPR Tools.
  2. These rights are limited in some situations – for example, we can demonstrate that we have a legal requirement to process your personal information. In some instances, this means that we may retain some data even if you withdraw your consent.
  3. Where we require your personal information to comply with legal or contractual obligations, then provision of such data is mandatory: if such data is not provided, then we will not be able to manage our contractual relationship with you, or to meet obligations placed on us. In all other cases, provision of requested personal information is optional.
  4. If you have unresolved concerns you also have the right to complain to data protection authorities. The relevant data protection authority will be the data protection authority of the country: (I) of your habitual residence; (II) of your place of work; or (III) in which you consider the alleged infringement has occurred.

Both personal information and personal data have the same meaning in the context of this Privacy Policy.

CATTEX Privacy Policy v2, effective date 25 May 2018