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Shipping Information

1) Shipping Methods - Pick Up From Store

  1. Order processing times depend on the shipping method chosen during "checkout":
    a) Same Day: the goods will be shipped the same day we receive the order (available from Monday to Friday until noon).
    b) Next Day:     the goods will be shipped the day after we receive the order (available from Monday to Thursday).
    c) Express: the goods will be shipped within 48 hours of receiving the order (available from Sunday to Wednesday).
    d) Ship On Monday: the goods will be shipped the Monday after we receive the order (available from Thursday to Sunday).
    e) Standard: the goods will be shipped within 3-5 days of receiving the order (always available).
    f) Pick Up From Store: the goods will be collected directly by the customer and it will be his responsibility to specify the day of collection (always available).
  2. The price of shipments is calculated automatically by the system, it varies according to the method chosen and the total weight of the goods.

Attention:

  • These options specify the shipping method and not the delivery date! Therefore, we will not be held responsible for any delays in the delivery of the goods.
  • These shipping methods are available only in Italy, foreign countries can only choose the standard option.
  • Orders with a large number of products or containing customized balloons could be processed with a delay, the user will be notified before proceeding.
  • Some options are automatically disabled on certain days and times.
  • Some options are automatically disabled for high weight orders.
  • The goods travel at the customer's risk.
  • Upon receiving the goods check the integrity of packages and sign with "content control reserve" if any defects or tampering are detected.
  • The "pick up from store" option can also be used for small additions to existing orders. This will avoid additional shipping costs
  • We do not guarantee the "pick up from store" on the same day or the day after the order has been completed, it will be our responsibility to inform you if this option is available and any additional costs.